CustomTheWall

PREMIUM QUALITY


Our custom wallpaper use best quality material and ink to ensure our products are of the highest quality.

FREE SHIPPING


We provide free delivery on all our mural wallpapers within 30 countries, additional charge for quick requirement.

24hours service


We will answer you any question about the custom wallpaper printing question, please talk with us now!

FREQUENTLY ASKED QUESTIONS


I really liked one of your wallpaper designs, but I need a different size. What do I do?

  • No problem! You can customize the size of any existing wallpaper design to suit your requirements by following these steps: 
  • Select the wallpaper design from our website. 
  • Go to the Custom Size option. 
  • Fill-in the required Width and Height of the wallpaper.Since the Height and Width ratio of the size you entered is different than our original image, you need to crop the image to decide the actual part of the image that you would like us to print. 
  • To Crop the image, Move the crop box on the wallpaper design by dragging with your mouse. 
  • You can also Re-size the crop box by dragging the small corner squares. 
  • Preview of the re-sized image before confirming your order.If you are happy with what you see, continue to place your order to print. 
  • If you want to re-size your wallpaper again, you will be prompted to go back to Step 5 above.

The surface of my wall is not flat or not clean. Can I still install wallpaper on it?

No. For the best results, wallpapers must be installed on absolutely flat/smooth surfaces. Therefore, please do some pretreatment before pasting the custom wallpaper. If your wall is not so clean, you can choose our self-adhesive wallpaper media to print the mural wallpaper, it has excellent occlusion performance.

Can you ship to my country? 

Yes, We can delivery all over the world, United States, United Arab Emirates, Australia, France, Italy, Indonesia, Thailand, Singapore, Canada, United Kingdom, Malaysia, Spain, Philippines, Norway, Nepal, Sri Lanka, Sweden, Belgium, South Africa, Portugal, New Zealand, Croatia, Iceland. There will be addtional charge if remote areas, connect with our sales team to get a shipping quote. 

Will my order get to me without any issues?

We use FedEx, UPS, DHL for deliveries all over the world. All of our shipments leave the China and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Why don't you accept my currency?

Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, the Custom The Wall  process all orders in USD at the most current exchange rate.

Will my wall paint peel off or my walls get damaged when I remove the wallpaper?

The walls will not get damaged if use our self-adhesive wallpaper, it is easy peel and stick wall murals.

Second material, non woven wallpaper media, in most cases, your wall will not get damaged. However, we cannot guarantee the condition of your wall surface before you apply the wallpaper. Custom the Wallpaper will not take any responsibility for any damage that occurs while removing the wallpaper or paint touch-ups that might be required.

What about shipping and delivery?

Our printing department fulfills orders within 1-2 days, a timeline which does include Weekends. Please remember that the delivery of your order is the responsibility of the shipping carrier ( Fedex, UPS, DHL). 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

Is there a minimum size / order quantity for custom wallpaper orders?

Yes, the minimum custom wallpaper size we accept is 5 square meters.

I do not like my wallpaper. Can I return it?

Sorry! We make great efforts to work with you in customizing and printing your wallpapers as per the design, size and other specifications chosen by you. Once your wallpaper has been delivered, you cannot return it. For more details, please read our Return Policy.

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